Upcoming Events at Online
Mar 18, 2018 | 10:00 AM | Sunday
Community: Times Square
We will look at the HCAHPS survey through systems thinking to make sense of how the questions influence each other. And, we will look at paths to improvement that are effective and sustainable over time
Tuesday, February 27, 2018 | 10:00 AM PST | 01:00 PM EST
Overview: If your current position requires that you engage directly with patients, that you respond or are responsible for HCAHPS outcomes, or you work with direct caregivers, this presentation will give you vital tools to optimize your own skills.We will look at the HCAHPS survey through systems thinking to make sense of how the questions influence each other. And, we will look at paths to improvement that are effective and sustainable over time.
Why should you Attend: The Patient Experience (PX) is the current driver of all healthcare dollars and decisions. However, given the push for evidence-based practice and the preference for quantitative data, there is a tendency for clinicians to set aside the actual weight of the PX patient outcomes. Studies have shown that the meaning patients attribute to all aspects of their health is a pre-determinant in their health outcome.
It determines how patients respond to their treatment, their pain tolerance, and their short and long-term prognosis. If you interact directly with patients, families, or those who care for them, this webinar will provide the context for the patient experience as a clinical determinant, as well as strategies for your own participation within and beyond the role you play.
Areas Covered in the Session:
The Mission of HealthCare: A plaque on the wall or a Promise?
History of Hospitals for Dummies
The Human Experience as the Real Measure of Outcomes
Why the Experience matters in long term health
Making Operational the Optimal Patient Experience
Who Will Benefit:
Anyone Working in Healthcare Today
Susan E. Mazer is the President/CEO, and co-founder of Healing HealthCare Systems, Inc. She is an author, educator, and speaker on in the areas of patient privacy, hospital noise management, operationalization of the healing environment at the bedside. Developed educational programs and facilitated, establishing the role of the environment of care as a defined skill set for nurses; Brought the issue of hospital noise to the forefront of hospital concern throu